Delivery Information

How much will my delivery cost?

No matter where you live in Australia*, our delivery service charges are as follows:

Godfreys Delivery Rates

This applies to everything on this website, including vacuum cleaners, vacuum bags and accessories. 'Total spend' includes all products and services purchased in a single transaction online excluding freight costs. Godfreys aim to dispatch all orders the following business day. 


How long will my order take to arrive?

We use Couriers Please for most of our online orders. Please note that we do not deliver to PO Boxes. Here is an approximate guide to delivery times for online orders once your delivery has been despatched:


delivery times



Note: Please allow extra time for delivery around public holidays, and delivery to remote areas. We aim to despatch your order within 1 business day of receiving it wherever possible. In order to qualify for our delivery service, the products that you ordered have to be in stock, payment must be received by us, accurate delivery details must be provided, the products must be purchased online and your delivery address must be within Australia. For orders that contain chemicals such as shampoo solution or large machines, we may use a third-party courier service to get your order to you as quickly as possible. *Please note orders to Thursday Island, Christmas Island and King Island may incur additional freight charges - please contact us for more information.

If you haven’t received your online order or if you have any questions about an order that you have placed, please contact Customer Service and we’ll get on the case straight away.