Delivery Information
Delivery Delays
Please note our delivery provider is currently processing a large volume of parcels, due to this they are currently experiencing some delays, we would appreciate your patience during these challenging times.
Please click here for the latest updates on service impacts.
How much will my delivery cost?
No matter where you live in Australia*, our delivery service charges are as follows:
These charges apply to everything on this website, including vacuum cleaners, vacuum bags and accessories.
'Total spend' includes all products and services purchased in a single online transaction, excluding freight costs.
*Please note orders to Thursday Island, Christmas Island and King Island may incur additional freight charges - please contact us for more information.
How long will my order take to arrive?
Below is an approximate guide to delivery times once your online order has been dispatched. We aim to dispatch all orders within 1 business day of receiving them wherever possible.
All online orders are dispatched from our warehouse, not from local stores. Our estimated delivery times reflect this.
Note: Please allow extra time for delivery around public holidays and delivery to remote areas.
COVID-19 Click & Collect Update
Click & Collect services in lockdown states are currently operating during limited hours. Please wait until you are contacted by our team to book a collection time to ensure your purchase is ready for collection.
Business Days to Delivery
| State | Metro estimated delivery | Regional estimated delivery |
|---|---|---|
| Victoria | 1-2 Days (Melbourne Area) | 2-3 Days |
| New South Wales | 1-2 Days (Sydney Area) | 2-3 Days |
| Queensland | 2-5 Days (Brisbane Area) | 2-5 Days |
| South Australia | 1-2 Days (Adelaide Area) | 2-3 Days |
| Western Australia | 5-7 Days (Perth Area) | 7-10 Days |
| Tasmania | 2-4 Days | 2-4 Days |
| Northern Territory | 4-6 Days | 4-6 Days |
If you haven’t received your online order or you have any questions about an order that you have placed, please contact us and we’ll get on the case straight away.
Do I have to be home to sign for my delivery?
By default, we dispatch all online orders through registered post with tracking requiring a signature on delivery. This helps us ensure your order arrives safely at your address and is not lost when the order is left at the delivery address. If nobody is home at the time of delivery, your order will be taken to the nearest post office or drop-off location for you to collect.
How much will my delivery cost?
No matter where you live in Australia*, our delivery service charges are as follows:
This applies to everything on this website, including vacuum cleaners, vacuum bags and accessories. 'Total spend' includes all products and services purchased in a single transaction online excluding freight costs. Most orders are dispatched the next business day and delivered within 4–6 business days of the order being placed. Please see the table below for estimated delivery times by region.
How long will my order take to arrive?
We use Couriers Please for most of our online orders. Please note that we do not deliver to PO Boxes. Here is an approximate guide to delivery times for online orders once your delivery has been dispatched:
Business Days to Delivery
| State | Metro estimated delivery | Country estimated delivery |
|---|---|---|
| Victoria | 1-2 Days (Melbourne Area) | 2-3 Days |
| New South Wales | 1-2 Days (Sydney Area) | 2-3 Days |
| Queensland | 2-5 Days (Brisbane Area) | 2-5 Days |
| South Australia | 1-2 Days (Adelaide Area) | 2-3 Days |
| Western Australia | 5-7 Days (Perth Area) | 7-10 Days |
| Tasmania | 2-4 Days | 2-4 Days |
| Northern Territory | 4-6 Days | 4-6 Days |
| State | Metro estimated delivery |
|---|---|
| Victoria | 1-2 Days (Melbourne Area) |
| New South Wales | 1-2 Days (Sydney Area) |
| Queensland | 2-5 Days (Brisbane Area) |
| South Australia | 1-2 Days (Adelaide Area) |
| Western Australia | 5-7 Days (Perth Area) |
| Tasmania | 2-4 Days |
| Northern Territory | 4-6 Days |
| State | Regional estimated delivery |
|---|---|
| Victoria | 2-3 Days |
| New South Wales | 2-3 Days |
| Queensland | 2-5 Days |
| South Australia | 2-3 Days |
| Western Australia | 7-10 Days |
| Tasmania | 2-4 Days |
| Northern Territory | 4-6 Days |
Note: Please allow extra time for delivery around public holidays, and delivery to remote areas. We aim to dispatch your order within 1 business day of receiving it wherever possible. In order to qualify for our delivery service, the products that you ordered have to be in stock, payment must be received by us, accurate delivery details must be provided, the products must be purchased online and your delivery address must be within Australia. For orders that contain chemicals such as shampoo solution or large machines, we may use a third-party courier service to get your order to you as quickly as possible. *Please note orders to Thursday Island, Christmas Island and King Island may incur additional freight charges - please contact us for more information.
If you haven’t received your online order or if you have any questions about an order that you have placed, please contact Customer Service and we’ll get on the case straight away.