We've complied a list of our most frequently asked questions, if you are unable to find an answer to your question you can contact Customer Service via live chat, phone or email 9am - 5pm Monday to Friday.


I'd like to work for Godfreys, who should I contact?

If you would like to work for Godfreys, then please consult our Careers page for current job opportunities


How can I unsubscribe from your emails?

If you no longer wish to subscribe to ouremails or texts, you can unsubscribe simply by clicking on the unsubscribe link in an email sent from Godfreys


How do I get free delivery?

No matter where you live in Australia, you will receive free delivery when you spend over $99 on the website. 

Do you ship orders internationally?
No, Godfreys only ships to Australian addresses

How long will it take my vacuum to get delivered?
Please see our section on Delivery Information for all the details on delivery times.

 


Do you offer trade-ins on vacuum cleaners?

Yes, Godfreys do offer trade-ins on vacuums in working order! Bring your vacuum into your local store and they will advise the amount they can offer.

What is your returns policy?
We offer a comprehensive returns policy. You can view here.

 


How long will it take my vacuum to get delivered?

Please see our section on Delivery Information for all the details on delivery times.

Will my credit card details be safe if I buy online?

Your credit card details are very safe with us, as we never store your credit card details for any reason. You can safely shop online knowing that Godfreys use the trusted VeriSign security software, and we take customer data security very seriously.

 



How long will my vacuum repair take?

Most vacuum cleaner repairs will be completed by Godfreys within 14 days. However, in situations where rare vacuum parts are required, please allow several more days for the parts to be sourced. Your Godfreys store will be able to advise you if this is going to be the case.

Do you offer trade-ins on vacuum cleaners?

Yes, Godfreys do offer trade-ins on vacuums in working order! Bring your vacuum into your local store and they will advise the amount they can offer.

My vacuum is losing suction, what should I do?

Have you cleaned your filters recently? Dirty and clogged filters are one of the main reasons for vacuum cleaners losing suction. If you own a bagged machine, have you changed the vacuum bag? If you have completed these steps and your vacuum is still losing suction, please take your vacuum cleaner to your nearest Godfreys store to have it assessed by an expert.

Where can I take my vacuum cleaner for repair?

Take your vacuum cleaner to your nearest Godfreys store. 

Do you supply loan machines for vacuum services and repairs?

We do not offer this service at present, however if this will be an issue please contact your local store and they may be able to assist.

I have a problem with my vacuum and it's still under warranty. What should I do?

Take your vacuum cleaner along with proof of purchase to your local Godfreys store. 

The motor on my vacuum cleaner sounds noisy. Should I get it serviced?

If your vacuum cleaner motor is too noisy, take it to your nearest Godfreys store and get a vacuum expert to take a look at it. Sometimes a service can help prolong the life of your vacuum cleaner.

 



Does my vacuum cleaner need to be serviced?

All vacuum manufacturers recommend an annual service for your vacuum cleaner. This is important, not only to actually clean and service your vacuum cleaner, but also to alert you to potential problems caused by overfilled bags, blocked filters or hoses, etc. With a serviced machine and a well maintained filtration system, you can expect a longer, more effective life from your vacuum cleaner.

Can I use any type of paper or plastic bag in my vacuum cleaner?

No. Never use plastic bags in your vacuum cleaner. This has the effect of suffocating your machine from a cooling airflow and will almost certainly damage your vacuum cleaner. Use only proper vacuum cleaner bags made to fit your model. These bags are a special type of material that stop the dirt whilst allowing a good airflow through your machine. You can find the right bags for your machine using our Accessory Finder

Can my vacuum cleaner pick up water?

Most machines that have the ability to pick up water will clearly show this on the machine, such as "Wet & dry vac", etc. Typically, wet & dry machines are canister style with the motor that lifts off the top of the canister and some type of float mechanism under the motor (to stop excessive filling). If you are unsure, please contact us to verify this. If you use a dry-only machine to pick up water, it will almost certainly damage your machine and could be dangerous to you. If you need a vacuum to pick up water, take a look at our Wet & Dry vacuums

I have a sore back. Is an upright vacuum cleaner better for me to clean my carpet?

It is a fairly common perception that an upright will be easier for people with a sore back. If you have a sore back, you definitely should look at a cleaning system with a rotating brush system - and whilst this does include uprights, it also includes barrel vacuum cleaners with a turbo or power head, which can be even lighter to operate. 

Should I use my home vacuum cleaner at work?

Our experience shows that work vacuum cleaners can be used by a number of different people and, with all their best intentions, can be treated harshly. Commercial vacuum cleaners, even the small ones, are built to be more robust and with less features than domestic vacuum cleaners. In the long run it could be better economy to supply your place of work with a vacuum cleaner more suited to the task.

When should I change my vacuum cleaner bag?

Many vacuum cleaners have a dustbag full indicator. These can be used as a guide but are not foolproof. Periodically check the bag and ensure that it doesn't get too full.

When should I change my vacuum filters?

Machines vary and manufacturer’s instructions will differ from model to model. In general check your filters to ensure that they are not blocked with dirt. Some, not all, filters are washable and should be washed according to manufacturer’s instructions. If filters are not maintained, the air that exits your machine will not be as clean and blockages may put extra stress on the vacuum cleaner motor and reduce its effective life.

We are doing a renovation; can I use my vacuum cleaner to pick up plaster/cement dust?

The number one reason vacuums end up at our repair centre is blown motors is after picking up very fine plaster/cement dust. This type of dust is particularly messy and gets through filters. If it gets through the motor filter, particles can settle on the motor bearings and act as an abrasive to wear it down. Sometimes we see this dust clogging up the electrics of the motor causing short circuits. If you use your vacuum cleaner for this purpose, be aware of the above and show extra care at this time to maintain your machine. If you engage a builder or tradesman, ensure that you make a point of telling them upfront that your vacuum cleaner is not to be used and that they should bring their own to clean up when they have finished their work.

Do you have vacuums for pet owners?

Godfreys have a wide range of vacuum cleaners for pet owners, often these include handy attachments for removing pet hair. View our range of pet vacuum cleaners here.

I suffer from asthma, which vacuums are best for me?

Godfreys sell several vacuum cleaners which have been accepted into the National Asthma Council's Sensitive Choice program, which recommends products based on their ability to manage asthma within the home. We sell several vacuum cleaners which have been accepted into the National Asthma Council's Sensitive Choice program, which recommends products based on their ability to manage asthma within the home. You can read more about the best vacuum cleaners for Asthma sufferers in our Asthma vacuum cleaners section.

I have allergies, are there any vacuums which can help with this?

There are a range of vacuum cleaners that are great for removing allergy-causing dust mites within the home. You can find more information including vacuum cleaners that can help manage allergies in our Anti-Allergy vacuum cleaner section.

How does a bagless vacuum cleaner work?

Bagless vacuum cleaners work by creating an 'air cyclone' in the centre of the canister. This causes dust and dirt particles to fly to the outside of the cyclone and then drop to the base of the canister. You can then easily empty the canister (usually with one push of a button) and continue to vacuum.  

 



What can I use a steam mop for?

Steam mops are generally used to clean hard floors such as tiles. They can also be used to sanitise carpets and mattresses when fitted with the appropriate carpet attachment, which is included with most steam mops. You can have a look at Steam Mops.

Is it easy to shampoo my own carpets?

It is much easier to shampoo your own carpets than most people think. Hiring in a professional carpet cleaner can often be more costly than purchasing your own carpet shampooer! Take a look at our range of Carpet Shampooers here.

How are commercial vacuum cleaners different?

Commercial vacuums differ from domestic vacuums in several ways. They are generally built for daily use, whereas domestic vacuums are generally designed for weekly use. They are built of more durable materials as they have a tendency to get knocked around more, and they often have larger dust capacities.