Godfreys Customer Feedback Promotion Terms & Conditions

  1.  Information on how to enter and the prizes form part of these Terms and Conditions. Participation in the Godfreys Customer Feedback Competition ("Competition") is deemed to be acceptance of these Terms and Conditions. Entries not completed in accordance with these Terms and Conditions are ineligible.

    Promoter
  2.  The promoter is Electrical Home-Aids Pty Limited ABN 62 007 539 577, Trading as Godfreys of Brandon Office Park, Building 3, 530/540 Springvale Rd, Glen Waverley VIC 3150.

    Competition Period
  3.  The period of this Competition begins at 12:00:00am (AEST) on 01 September 2023 and ends at 11:59:59pm (AEDT) 29 February 2024.  (“Competition Period”). 

    Eligibility to Enter
  4.  Entry is only open to Australian and New Zealand residents aged 18 years and over who are current or former customers of Godfreys who have received a promotional SMS, received an email from the Promoter, or scanned the in-store QR code.
  5.  Employees (and their Immediate Family Members) of the Godfreys, or any related body corporate of the Promoter, as well as any agency associated with this Competition are ineligible to enter. Immediate Family Members means any of the following: spouse, ex-spouse, de-facto, ex-de-facto, child or stepchild (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or first cousin. 

    How to Enter
  6.  To enter the Competition, an eligible entrant must complete one of the following mechanics during the Competition Period:

    (A)  Email Entry: (i) click on the link provided in the email that they receive from the Promoter to be directed to the promotional website; and (ii) input the requested personal details and answer all the questions in the survey as prompted on the promotional survey and submit the fully completed survey.

    (B) SMS Entry: (i) click on the link provided in the SMS that they receive from the Promoter to be directed to the promotional website; and (ii) input the requested personal details and answer all the questions in the survey as prompted on the promotional website and submit the fully completed survey. SMS entry cost will vary dependent on the mobile network used but will not exceed 55c.

    (C) QR Entry: (i) use their mobile phone in-store to scan the QR code to access the survey link. They tap their phone as instructed in-store and will be directed to the promotional landing page; and (ii) input the requested personal details and answer all the questions in the survey as prompted and submit the fully completed survey.

  7.  For the sake of clarity, the entrant will be the person whose name is registered on the Godfreys account relevant to the mobile phone number or email address submitted on entry.
  8.  One (1) entry permitted per feedback request.

    Prize Draw
  9. Entries open and close for the draw on the dates and times specified in the table below. The prize draw will be conducted by Feedback ASAP Pty Ltd, St. Kilda Rd Towers, Level 1, 1 Queens Road Melbourne, Victoria 3004 at 1:00pm AEDT on the dates specified in the table below. 

    Prize Draw Entries Open Entries Close Draw Date
    1 12:00:00am (AEST)
    01 September 2023
    11:59:59PM (AEDT) on 29 February 2024 14 March 2024


  10.  The winner of the Competition will be notified by telephone within two (2) days of the draw. If the winner is in the ACT they will be contacted by mail. The winner’s name will be published on www.godfreys.com.au within 7 days of the draw. 

    Prize
  11. The first valid entry drawn will win a $2000 Visa gift card.
  12. The Visa gift card will be posted to the winner by registered mail and is valid until the date shown on the front of the card.  The Visa gift card is subject to its terms of issue and may not be accepted by all retailers. The Promoter accepts no liability for a defective card however, if necessary, will provide reasonable assistance to a winner to ensure a replacement Visa gift card is provided.  
  13. Any ancillary costs associated with redeeming the Visa gift card are not included. Any unused balance of the Visa gift card will not be awarded as cash. Redemption of the Visa gift card is subject to any terms and conditions of the issuer including those specified on the Visa gift card.

    Unclaimed Prize Draw
  14. If the prize is still unclaimed after three calendar months of the original prize draw, the Promoter will conduct a further draw for the prize, subject to any directions from any regulatory authority. The unclaimed prize draw will be conducted at the same time and place as the original draw. The date for the additional draw would be on 14 June 2024.

    The winner of the unclaimed prize draw will be notified by telephone within two (2) days of the draw. If the winner is located in the ACT they will be contacted by mail. The winner's name will be published on www.godfreys.com.au within 7 days of the prize draw. 

    General

  15. This is not a game of skill. The single prize winner of the Competition will be selected by Feedback ASAP Pty Ltd at random through an automatic selection process. 
  16. Incomplete entries will be deemed invalid and removed from the draw. The Promoter's decision is final and no correspondence will be entered into

  17. The total value of the prize pool is $2,000. 

  18.  The prize is not transferable or exchangeable and cannot be taken in any other form (including not being able to be taken as cash). 

  19.  Subject to the unclaimed prize draw clause 14, if for any reason a winner does not take possession of their prize by the time stipulated by the Promoter, then the prize will be forfeited.

  20. The draw will be conducted by Feedback ASAP Pty Ltd at St. Kilda Rd Towers, Level 1, 1 Queens Road Melbourne, Victoria 3004.

  21.  If for any reason the conduct or operation of the Competition is interfered with or disrupted in any way (including by vandalism, power failures, natural disasters, acts of God, civil unrest, strikes, computer bugs or viruses, tampering or technical failures), the Promoter reserves the right to cancel, terminate, modify or suspend or recommence the Competition, subject to the approval of the authorities that have issued permits for its conduct.

  22. The Promoter assumes no responsibility for: (i) any error, omission, interruption, or delay in the operation or transmission of any communication including any communication sent to (or by) the Promoter or any entrant whether caused by problems with communication networks or lines, computer systems, software or internet service providers, or otherwise, (ii) any theft, destruction or unauthorized access to, or alteration of such communications; (iii) any problem with, or technical malfunction of, any computer system or other equipment used for the conduct of the Competition; (iv) any incorrect or incomplete information which may be communicated in the course of the administering this Competition (whether as a result of one of the foregoing causes or otherwise).

  23.  Nothing in these Terms and Conditions limit, exclude or modify or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act, as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the State and Territories of Australia (“Non-Excludable Guarantees”). Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential; late, lost, altered, damaged or misdirected entries; variation in the prize; any tax liability incurred by a winner or participant; use of / taking of the prize; or technical malfunction impacting the operation of the Competition, arising in any way out of the Competition. 

     

  24. The Promoter assumes no responsibility for, and the entrant releases the Promoter from responsibility for, any failure to receive an entry or for inaccurate information or for any loss, claim, damage or injury to person or property (including computer systems and servers) as a result of the entrant’s participation in the Competition or the conduct of the Competition generally or as a direct or indirect result of an entrant’s error, any technical problem of any kind including communications or network failure, unauthorized access to, transferring or theft of data, whether caused by the entrant or associated with the equipment or programming used in the conduct of this promotion. If, because of any such problem, this promotion is not able to be conducted as planned and/or the promotion’s administration, security, fairness or integrity are compromised or affected, the Promoter may (where necessary with the approval of the relevant Department) cancel, terminate, modify or suspend the Competition and/or disqualify any entrant involved in interfering or tampering with the conduct of this Competition in any way.

     

  25. By entering the Competition, each Buyer and Eligible Participant consents to the collection of their personal information by Godfreys.  Personal information collected will be used to facilitate the administration of this Competition, marketing of the Competition and Godfreys, and to allow Godfreys to communicate with Buyers and Eligible Participants.

     

  26. Godfreys may disclose personal information to third parties, including but not limited to Feedback ASAP Pty Ltd for the above listed purposes.  Godfreys will collect and store personal information in accordance with the terms of their respective privacy policies, copies of which can be accessed at https://www.godfreys.com.au/privacy-policy. The winner consents to the publication of their name and suburb of residence as required by law. 

     

  27. Any entrant (who the Promoter automatically enters into the Competition when they provide Feedback) who no longer wishes to participate in the Competition can email support@feedbackasap.com and request for their entry to be removed from the relevant draw.

  1.  Information on how to enter and the prizes form part of these Terms and Conditions. Participation in the Godfreys Customer Feedback Competition ("Competition") is deemed to be acceptance of these Terms and Conditions. Entries not completed in accordance with these Terms and Conditions are ineligible.

    Promoter
  2. The promoter is Electrical Home-Aids Pty Limited ABN 62 007 539 577, Trading as Godfreys of Brandon Office Park, Building 3, 530/540 Springvale Rd, Glen Waverley VIC 3150.

    Competition Period
  3.  The period of this Competition begins at 12:00:00am (AEDT) 1st March 2024 and ends at 11:59:59pm (AEST) 31st August 2024.  (“Competition Period”). 

    Eligibility to Enter
  4. Entry is only open to Australian and New Zealand residents aged 18 years and over who are current or former customers of Godfreys who have received a promotional SMS, received an email from the Promoter, or scanned the in-store QR code.
  5. Employees (and their Immediate Family Members) of the Godfreys, or any related body corporate of the Promoter, as well as any agency associated with this Competition are ineligible to enter. Immediate Family Members means any of the following: spouse, ex-spouse, de-facto, ex-de-facto, child or stepchild (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or first cousin. 

    How to Enter
  6.  To enter the Competition, an eligible entrant must complete one of the following mechanics during the Competition Period:

    (A)  Email Entry: (i) click on the link provided in the email that they receive from the Promoter to be directed to the promotional website; and (ii) input the requested personal details and answer all the questions in the survey as prompted on the promotional survey and submit the fully completed survey.

    (B) SMS Entry: (i) click on the link provided in the SMS that they receive from the Promoter to be directed to the promotional website; and (ii) input the requested personal details and answer all the questions in the survey as prompted on the promotional website and submit the fully completed survey. SMS entry cost will vary dependent on the mobile network used but will not exceed 55c.

    (C) QR Entry: (i) use their mobile phone in-store to scan the QR code to access the survey link. They tap their phone as instructed in-store and will be directed to the promotional landing page; and (ii) input the requested personal details and answer all the questions in the survey as prompted and submit the fully completed survey.

  7.  For the sake of clarity, the entrant will be the person whose name is registered on the Godfreys account relevant to the mobile phone number or email address submitted on entry.
  8.  One (1) entry permitted per feedback request.

    Prize Draw
  9. Entries open and close for the draw on the dates and times specified in the table below. The prize draw will be conducted by Feedback ASAP Pty Ltd, St. Kilda Rd Towers, Level 1, 1 Queens Road Melbourne, Victoria 3004 at 1:00pm AEDT on the dates specified in the table below.

    Prize Draw Entries Open Entries Close Draw Date
    1 12:00:00am (AEST)
    01 March 2024
    11:59:59PM (AEDT) on 31st August 2024 18 September 2024


  10.  The winner of the Competition will be notified by telephone within two (2) days of the draw. If the winner is in the ACT they will be contacted by mail. The winner’s name will be published on www.godfreys.com.au within 7 days of the draw. 

    Prize
  11. The first valid entry drawn will win a $2000 Visa gift card.
  12. The Visa gift card will be posted to the winner by registered mail and is valid until the date shown on the front of the card.  The Visa gift card is subject to its terms of issue and may not be accepted by all retailers. The Promoter accepts no liability for a defective card however, if necessary, will provide reasonable assistance to the winner to ensure a replacement Visa gift card is provided. 
  13. Any ancillary costs associated with redeeming the Visa gift card are not included. Any unused balance of the Visa gift card will not be awarded as cash. Redemption of the Visa gift card is subject to any terms and conditions of the issuer including those specified on the Visa gift card.

    Unclaimed Prize Draw
  14. If the prize is still unclaimed after three calendar months of the original prize draw, the Promoter will conduct a further draw for the prize, subject to any directions from any regulatory authority. The unclaimed prize draw will be conducted at the same time and place as the original draw. The date for the additional draw would be on 20 November 2024.

    The winner of the unclaimed prize draw will be notified by telephone within two (2) days of the draw. If the winner is located in the ACT they will be contacted by mail. The winner's name will be published on www.godfreys.com.au within 7 days of the prize draw. 

    General

  15. This is not a game of skill. The single prize winner of the Competition will be selected by Feedback ASAP Pty Ltd at random through an automatic selection process. 
  16. Incomplete entries will be deemed invalid and removed from the draw. The Promoter's decision is final and no correspondence will be entered into

  17. The total value of the prize pool is $2,000. 

  18.  The prize is not transferable or exchangeable and cannot be taken in any other form (including not being able to be taken as cash). 

  19.  Subject to the unclaimed prize draw clause 14, if for any reason a winner does not take possession of their prize by the time stipulated by the Promoter, then the prize will be forfeited.

  20. The draw will be conducted by Feedback ASAP Pty Ltd at St. Kilda Rd Towers, Level 1, 1 Queens Road Melbourne, Victoria 3004.

  21.  If for any reason the conduct or operation of the Competition is interfered with or disrupted in any way (including by vandalism, power failures, natural disasters, acts of God, civil unrest, strikes, computer bugs or viruses, tampering or technical failures), the Promoter reserves the right to cancel, terminate, modify or suspend or recommence the Competition, subject to the approval of the authorities that have issued permits for its conduct.

  22. The Promoter assumes no responsibility for: (i) any error, omission, interruption, or delay in the operation or transmission of any communication including any communication sent to (or by) the Promoter or any entrant whether caused by problems with communication networks or lines, computer systems, software or internet service providers, or otherwise, (ii) any theft, destruction or unauthorized access to, or alteration of such communications; (iii) any problem with, or technical malfunction of, any computer system or other equipment used for the conduct of the Competition; (iv) any incorrect or incomplete information which may be communicated in the course of the administering this Competition (whether as a result of one of the foregoing causes or otherwise).

  23.  Nothing in these Terms and Conditions limit, exclude or modify or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act, as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the State and Territories of Australia (“Non-Excludable Guarantees”). Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential; late, lost, altered, damaged or misdirected entries; variation in the prize; any tax liability incurred by a winner or participant; use of / taking of the prize; or technical malfunction impacting the operation of the Competition, arising in any way out of the Competition. 

     

  24. The Promoter assumes no responsibility for, and the entrant releases the Promoter from responsibility for, any failure to receive an entry or for inaccurate information or for any loss, claim, damage or injury to person or property (including computer systems and servers) as a result of the entrant’s participation in the Competition or the conduct of the Competition generally or as a direct or indirect result of an entrant’s error, any technical problem of any kind including communications or network failure, unauthorized access to, transferring or theft of data, whether caused by the entrant or associated with the equipment or programming used in the conduct of this promotion. If, because of any such problem, this promotion is not able to be conducted as planned and/or the promotion’s administration, security, fairness or integrity are compromised or affected, the Promoter may (where necessary with the approval of the relevant Department) cancel, terminate, modify or suspend the Competition and/or disqualify any entrant involved in interfering or tampering with the conduct of this Competition in any way.

     

  25. By entering the Competition, each Buyer and Eligible Participant consents to the collection of their personal information by Godfreys.  Personal information collected will be used to facilitate the administration of this Competition, marketing of the Competition and Godfreys, and to allow Godfreys to communicate with Buyers and Eligible Participants.

     

  26. Godfreys may disclose personal information to third parties, including but not limited to Feedback ASAP Pty Ltd for the above listed purposes.  Godfreys will collect and store personal information in accordance with the terms of their respective privacy policies, copies of which can be accessed at https://www.godfreys.com.au/privacy-policy. The winner consents to the publication of their name and suburb of residence as required by law. 

     

  27. Any entrant (who the Promoter automatically enters into the Competition when they provide Feedback) who no longer wishes to participate in the Competition can email support@feedbackasap.com and request for their entry to be removed from the relevant draw.