Godfreys Clean Club – Terms
These Terms and Conditions govern participation in the Godfreys "Clean Club" Rewards Points Program ("Rewards Program"). By joining or participating in the Rewards Program, a member agrees to these Terms and Conditions.
These Terms and Conditions should be read together with any applicable Godfreys membership terms, promotional terms and privacy policy.
1. Eligibility
1.1 The Rewards Program is operated by Future Innovation Holdings Pty Ltd, trading as Godfreys ("Godfreys", "we", "us" or "our").
1.2 To participate in the Rewards Program, a customer must:
- sign up and have an active and valid Godfreys membership or rewards account;
- provide the information reasonably required to establish and maintain their account; and
- comply with these Terms and Conditions.
1.3 Membership and Rewards Points are intended for personal use and are not transferable unless Godfreys expressly agrees otherwise.
1.4 Godfreys may refuse, suspend or cancel membership where we reasonably believe an account is being misused, used fraudulently or operated in breach of these Terms and Conditions.
2. Earning Rewards Points
2.1 Eligible members will earn Points for every $1 spent on eligible purchases from Godfreys, unless a different earn rate applies under a specific promotion.
2.2 Rewards Points are calculated on the final amount paid for eligible products after discounts, promotional offers, vouchers, credits and other reductions have been applied.
2.3 Rewards Points are not earned on:
- membership fees;
- delivery or freight charges;
- gift card purchases;
- purchases that are subsequently cancelled, refunded or returned;
- taxes, fees or charges that Godfreys determines are not eligible;
- purchases made before joining the Rewards Program, unless Godfreys agrees otherwise; or
- any products, services, transactions or categories that Godfreys identifies as excluded from time to time.
2.4 Godfreys may offer bonus points, promotional earn rates or other Rewards Points promotions from time to time. Additional conditions may apply to those promotions.
2.5 Rewards Points may take a reasonable period after an eligible transaction to appear in a member's account.
3. Value and Redemption of Rewards Points
3.1 Rewards Points may be redeemed against eligible purchases at participating Godfreys sales channels, subject to these Terms and Conditions.
3.2 The redemption value is listed in the Clean Club rewards home page.
3.3 Godfreys may establish minimum redemption amounts or increments.
3.4 Rewards Points:
- have no cash value;
- cannot be exchanged or redeemed for cash;
- cannot be used to purchase gift cards unless expressly permitted;
- cannot be sold, transferred or assigned to another person unless approved by Godfreys; and
- cannot be used to pay membership fees unless expressly permitted by Godfreys.
3.5 Rewards Points may be used in conjunction with other offers where permitted by the applicable promotional terms.
3.6 Godfreys may apply reasonable redemption limits to particular products, promotions or transactions.
4. Rewards Points Expiry
4.1 Rewards Points expire 24 months after the date they are earned, unless a different expiry period is communicated at the time the points are issued.
4.2 Expired Rewards Points will be removed from the member's account and cannot be redeemed.
4.3 Godfreys may, but is not required to, notify members before Rewards Points expire.
4.4 Members are responsible for monitoring their Rewards Points balance and expiry.
5. Returns, Refunds and Cancellations
5.1 Where a purchase that earned Rewards Points is subsequently returned, refunded, cancelled or reversed, the corresponding Rewards Points may be deducted from the member's account.
5.2 If the member has already redeemed those Rewards Points, Godfreys may deduct the equivalent number of points from the member's existing or future Rewards Points balance.
5.3 Where Rewards Points were used towards a purchase that is subsequently returned or refunded, Godfreys may return the applicable Rewards Points to the member's account rather than providing the equivalent amount as cash, subject to applicable law.
5.4 Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies available to a consumer under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.
6. Membership Expiry or Cancellation
6.1 Where participation in the Rewards Program is linked to a paid Godfreys membership, the member must maintain an active membership to continue receiving membership benefits and, where applicable, earning Rewards Points.
6.2 If a membership expires or is cancelled, the member may lose access to unredeemed Rewards Points in accordance with the applicable membership terms.
6.3 Godfreys may provide a reasonable period following membership expiry during which a member can renew their membership and retain their Rewards Points.
6.4 Any applicable grace period will be communicated by Godfreys and may be changed from time to time.
6.5 Godfreys Reserve Membership does not automatically renew.
6.6 Godfreys Reserve membership fee is payable in advance for the applicable 12 month membership period.
6.7 If a member chooses to cancel their membership during the membership period due to a change of mind, the membership fee is non refundable, including on a pro rata basis.
7. Account Responsibility
7.1 Members are responsible for ensuring their account information is accurate and current.
7.2 Members must not allow another person to improperly access or use their Rewards account.
7.3 Members should notify Godfreys promptly if they believe their account has been accessed or used without authorisation.
7.4 Godfreys is not responsible for Rewards Points redeemed through unauthorised access to an account where the unauthorised access was caused by the member's failure to take reasonable care of their account credentials, subject to applicable law.
8. Missing or Incorrect Rewards Points
8.1 If a member believes Rewards Points have not been correctly credited, they should contact Godfreys Customer Support and provide reasonable proof of purchase.
8.2 Claims for missing Rewards Points should be submitted within 90 days of the relevant purchase.
8.3 Godfreys may correct a member's Rewards Points balance where points have been credited or deducted incorrectly.
8.4 Where points have been credited due to a genuine system or administrative error, Godfreys may reverse the incorrect points.
9. Fraud, Misuse and Abuse
9.1 Rewards Points must not be obtained or redeemed fraudulently or through manipulation or misuse of the Rewards Program.
9.2 Godfreys may suspend an account while investigating suspected fraud, misuse or abuse.
9.3 Where Godfreys reasonably determines that fraud, misuse or a material breach of these Terms and Conditions has occurred, Godfreys may:
- cancel improperly obtained Rewards Points;
- suspend or terminate the member's Rewards account;
- cancel associated benefits; and
- take any other reasonable action available to Godfreys.
10. Bonus Points and Promotions
10.1 Godfreys may periodically offer bonus points, additional points, promotional redemption rates or other Rewards Program benefits.
10.2 Promotional offers may be subject to separate terms, including commencement and expiry dates, participating products, minimum spend requirements and redemption restrictions.
10.3 Where promotional terms conflict with these Terms and Conditions in relation to a particular promotion, the promotional terms will apply to that promotion.
11. Program Changes
11.1 Godfreys may reasonably amend the Rewards Program or these Terms and Conditions from time to time.
11.2 Changes may include adjustments to:
- the Rewards Points earn rate;
- redemption rates or values;
- points expiry periods;
- eligible products or services;
- bonus points offers;
- participating sales channels; and
- membership benefits.
11.3 Where a change materially reduces the value of existing Rewards Points or materially affects members' rights, Godfreys will provide reasonable notice where practicable and required by law.
11.4 Changes will not affect any rights that cannot lawfully be excluded or modified.
12. Suspension or Termination of the Rewards Program
12.1 Godfreys may suspend, replace or terminate the Rewards Program where reasonably necessary.
12.2 If the Rewards Program is terminated, Godfreys will provide reasonable notice where practicable and give members a reasonable opportunity to redeem existing Rewards Points, subject to applicable law and any circumstances requiring immediate suspension or termination.
13. System Availability
13.1 From time to time, Rewards Points balances, earning or redemption functionality may be temporarily unavailable due to system maintenance, technical issues or circumstances outside Godfreys' reasonable control.
13.2 Godfreys will take reasonable steps to correct verified errors affecting a member's Rewards Points balance.
14. Privacy
14.1 Personal information collected in connection with the Rewards Program will be handled in accordance with the Godfreys Privacy Policy and applicable privacy laws.
14.2 Information may be used to administer the Rewards Program, manage membership accounts, provide benefits, communicate with members and, where the member has provided any consent required by law, provide relevant marketing and promotional communications.
14.3 Members can manage their communication preferences in accordance with the options provided by Godfreys.
15. General
15.1 Rewards Points are a promotional loyalty benefit and do not constitute cash, legal tender, stored monetary value or property capable of being transferred independently of the Rewards Program, subject to applicable law.
15.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.
15.3 A failure by Godfreys to enforce a provision of these Terms and Conditions does not constitute a waiver of that provision.
15.4 These Terms and Conditions are governed by the laws of Victoria, Australia.
16. Contact
For questions regarding the Rewards Program, Rewards Points balances or missing Rewards Points, members can contact:
Godfreys Customer Support
Phone: 131 929
Website: godfreys.com.au
Email: online@godfreys.com.au